Shipping Policy

Shipping Policy

Last updated: September 20, 2025

This Shipping Policy explains how orders, deliveries, and logistics are handled on Bizzap.app (the "Platform"). It applies to sample orders, product purchases, and any physical goods transacted through the Platform.

1. Scope

This policy applies to:

  • Product and sample shipments arranged through Bizzap.app

  • Buyer-seller agreed deliveries where Bizzap.app provides logistics support

  • Orders facilitated through escrow or direct seller fulfillment

It does not apply to digital services, subscriptions, or non-physical transactions.

2. Shipping Responsibility

  • Sellers (Vendors): Responsible for preparing, packaging, and dispatching goods within the committed timeframe.

  • Buyers: Responsible for providing accurate shipping details, receiving shipments, and complying with customs/import requirements.

  • Bizzap.app: May facilitate logistics via third-party partners but is not the carrier itself.

3. Processing & Dispatch Time

  • Sellers must indicate estimated processing and shipping times on their listings.

  • Standard processing window: 1–7 business days unless otherwise stated.

  • Custom or made-to-order goods may require longer lead times, which will be communicated before confirmation.

4. Shipping Methods & Partners

  • Sellers may use their preferred logistics providers unless otherwise specified.

  • Bizzap.app may offer integrated logistics solutions (courier, freight, or export shipping partners).

  • Buyers may track shipments via tracking IDs provided by the seller or integrated logistics dashboard.

5. Shipping Costs

  • Shipping fees are displayed at checkout or in the order agreement.

  • Costs may vary based on weight, dimensions, location, and chosen courier.

  • Buyers are responsible for international shipping, duties, and taxes unless otherwise agreed.

6. Delivery Timeframes

  • Domestic deliveries: 3–10 business days depending on the seller’s location and courier.

  • International deliveries: 7–30 business days depending on customs clearance and logistics partner.

  • Estimated delivery times are for guidance only and may vary due to unforeseen circumstances (e.g., customs delays, strikes, natural events).

7. Risk of Loss & Ownership

  • Risk transfers to the buyer once the order is shipped (unless otherwise agreed in writing).

  • Sellers must provide valid proof of shipment (tracking number, courier receipt).

  • In case of lost shipments without proof of delivery, sellers may be held responsible for refunds.

8. Customs, Duties & Taxes

  • Buyers are responsible for ensuring compliance with import regulations in their country.

  • Customs duties, VAT/GST, or other import taxes are payable by the buyer unless the seller specifies otherwise.

  • Bizzap.app is not responsible for delays or costs incurred due to customs.

9. Delivery Issues

If you encounter a shipping problem:

  1. Contact the seller directly via the order page.

  2. Provide details: order ID, tracking number, and issue (delayed, damaged, lost).

  3. If unresolved, escalate to Bizzap.app support within 7 days of the issue.

10. Damaged or Missing Items

  • Buyers must inspect shipments upon delivery and report damages/missing items within 72 hours.

  • Provide photos, courier receipts, and packaging evidence.

  • Sellers should offer replacement, repair, or refund in accordance with the Cancellation & Refund Policy.

11. Returns & Exchanges

Return shipping instructions will follow the Cancellation & Refund Policy. Unless defective or incorrectly shipped, buyers are responsible for return shipping costs.

12. Force Majeure

Neither sellers nor Bizzap.app are responsible for shipping delays caused by events beyond reasonable control, including natural disasters, pandemics, political instability, or courier strikes.

13. Contact Us

For questions about shipping or logistics, contact:

Prepared by: Bizzap.app Product & Trust Team